IN-HOME DELIVERY: DISPUTE FAQ
Your guide to knowing what to do when things don’t go as planned.
What if my carrier is delayed?
Client:
If your carrier is delayed, please check the booking confirmation page or tracking link for updates. If an updated timeframe cannot be accommodated, notify your CSM.
What if my carrier is unable to reach the buyer?
Client:
If your carrier is unable to reach the buyer, you will need to verify the buyer’s contact info. If the buyer is still unable to be reached, please notify your CSM.
uShip:
If the buyer is still unreachable, uShip can create a return shipment to the pickup location, or a transfer shipment for another carrier to complete the return.
What if the carrier lost an item or it was greatly damaged?
Client:
If uShip protection is purchased, you may file a case at this time. Alternatively, a claim may be filed through the carrier’s insurance (if applicable). A negotiation may also be made between you and the carrier for a payment reduction of the transportation costs on uShip, or the carrier may agree to pay out additional funds to you outside of uShip via check, PayPal, etc.
uShip:
Your CSM will mediate the lost or damage dispute process between you and your carrier and will assist with gathering any supplemental documentation such as photos, a signed BOL, a repair estimate, etc. until the dispute reaches resolution.