IN-HOME DELIVERY: DISPUTE FAQ
Your guide to knowing what to do when things don’t go as planned.
What if my shipment is not getting booked
Client:
If your listing has been live for more than 48 hours without any activity, you should increase the price to encourage booking.
uShip:
In addition, uShip will perform coverage outreach to your carrier Network in order to speed up the booking process.
I’m in a rural lane and receiving low traction on my listing. What should I do?
Client:
If your shipment is in a rural lane and not receiving quotes, you should increase the price to encourage booking.
uShip:
In addition, uShip will perform coverage outreach to carriers going along your shipment’s route.
The delivery information initially provided is incorrect. What should I do?
Client:
If you notice your delivery information is incorrect after booking, please inform your carrier of the updated address. A cancellation should be initiated if the carrier can no longer accommodate the shipment to the new address. If they are able to accommodate delivery to the new address, the carrier may request additional compensation.
uShip:
Once you’ve initiated a cancellation, uShip will complete the cancellation and re-list the shipment. Alternatively, once additional compensation has been agreed upon with your carrier, notify your CSM so they can process a COMP listing.
What if my carrier is unresponsive post-booking?
Client:
If your carrier has not responded or reached out within 48 hours of booking, you should initiate a cancellation and provide this reasoning within your cancellation comment.
uShip:
Once you’ve initiated a cancellation, uShip will complete the cancellation and re-list the shipment.