IN-HOME DELIVERY: DISPUTE FAQ
Your guide to knowing what to do when things don’t go as planned.
What if my carrier doesn’t file an (e)BOL or provide pickup and delivery photos?
Client:
Notify your CSM that proper documentation was not utilized.
uShip:
Carrier Success will coach the carrier on utilizing proper documentation on future shipments.
What if my carrier doesn’t meet the agreed upon service level?
Client:
Notify your CSM that the agreed upon service level was not met by your carrier. Additionally, you may request that the carrier is removed from your Network so they are unable to interact with your future listings.
uShip:
Carrier Success will coach the carrier on meeting service levels on future shipments, and/or notify the carrier that they have been removed from your Network, or removed from the In-Home Delivery program at large depending on the gravity of the service level failure.
What if delivery is incomplete?
Client:
uShip will make outreach to finalize delivery and process a transfer listing for another in-Network carrier to complete delivery. Additionally, uShip will discuss a price reduction with the original carrier, as well as calculate the reduced cost for the transfer listing.