IN-HOME DELIVERY: DISPUTE FAQ
Your guide to knowing what to do when things don’t go as planned.
What if there is an item missing?
Client:
If uShip protection is purchased, you may file a case at this time. Alternatively, a claim may be filed through the carrier’s insurance (if applicable). A negotiation may also be made between you and the carrier for a payment reduction of the transportation costs on uShip, or the carrier may agree to pay out additional funds to you outside of uShip via check, PayPal, etc.
uShip:
Your CSM will mediate the lost item dispute process between you and your carrier and will assist with gathering any supplemental documentation such as photos, a signed BOL, a repair estimate, etc. until the dispute reaches resolution.
What if the delivery contact is unavailable and the item needs to be stored?
Client:
If a delivery contact is unreachable, the carrier may be able to store the item for re-delivery. The carrier may request additional compensation for storage.
uShip:
Once additional compensation has been agreed upon with your carrier, notify your CSM so they can process a COMP listing.