Safe Shipping Guide
Customer Rights and Responsibilities

When selecting a service provider – whether through uShip, a Google search, craigslist, the Yellow Pages or other means – it’s critical that you understand your rights and responsibilities as a customer.

To assist you in your move, uShip has built a transparent, transactional marketplace where you can select from thousands of movers that are rated by actual uShip customers. This helps make your experience easy, safe and more affordable; yet there are some important points and steps that you should consider before doing business with a service provider on uShip.

What uShip Does

uShip is a neutral online shipping marketplace whose purpose is to provide a platform and tools that empower both consumers and service providers to make moving hard-to-ship items more efficient and affordable.

uShip empowers consumers in their research and "homework" process by combining multiple sources of information, such as customer reviews, feedback scores, service provider profiles, photos, links to government sites, and verification through SaferWatch.

uShip is 100% compliant with both the letter and the spirit of all applicable laws, according to the U.S. Department of Transportation.

uShip’s unbiased feedback system is unique in an industry that has historically lacked accountability and transparency.

uShip has had thousands of satisfied customers who have left 98+% positive feedback and tens of thousands of customer stories on the site and Facebook, over the course of hundreds of thousands of completed shipments.

What uShip Does NOT Do

uShip is NOT a transportation service provider, freight forwarder or freight broker. Any and all arrangements made are between you and the service provider you select. uShip is not involved in the actual shipment transaction after you formally accept a service provider’s quote.

uShip does not prequalify or validate the claims of service providers with respect to their license, insurance or other operating authority. While uShip does not and, in fact, cannot legally qualify movers on your behalf, we do identity verification and fraud detection.

uShip has no control over the quality, safety or legal aspects of the transactions that take place on our website. However, once a match between customer and service provider is made, uShip can help you keep in contact with your chosen provider.’s "To Do" List, a government website created to inform people of their rights and responsibilities when moving goods, has provided this important "to do" list to help you select the right mover for you:

  1. Get a written estimate from several movers
    The estimate should be based on an actual inspection of your household goods. Note that on uShip, the accepted quote price of your shipment is an all-inclusive estimate provided by your service provider.
  2. Make sure the mover has insurance and is licensed by the proper authority
    For service providers who provide services from one State to another, a USDOT number is issued by FMCSA. You can double-check a mover’s license on For moves within a State, requirements vary. Check with your state, county or local consumer affairs agency or your State attorney general.
  3. Remember your priorities when choosing a mover
    If you hire a mover based solely on the cheapest price, you may be sacrificing other things that are actually more important, such as getting your possessions moved and delivered on time. And remember, movers are required by law to deliver your goods for no more than ten percent above the price of a non-binding estimate. This is known as the 110% rule. Note that on uShip, the accepted quote price of your shipment is an all-inclusive estimate provided by your service provider.
  4. Do your homework
    Read "Your Rights and Responsibilities When You Move", a booklet from the Federal government that your mover is required to give you if you are moving from one state to another. This booklet also has information you’ll need if your goods are lost or damaged during the move. Finally, check the mover’s complaint history with local consumer advocacy organizations, such as the Better Business Bureau.
Qualifying Fact:
As a neutral marketplace, uShip does not, and in fact, cannot legally qualify movers on customers’ behalf, although uShip does identity verification and fraud detection.