Vehicle shipping services are essential for transporting thousands of cars each year, both domestically and internationally. However, shipping vehicles carry certain risks, including car shipping damage.
While carriers typically have their own insurance policies, which may offer basic liability protection, these are often limited. They might not fully cover incidents like equipment failure, theft, accidents, or natural disasters. More robust protection can help, but the process of filing a claim through a carrier’s insurance can be complex and time-consuming. This is where uShip’s Protection Plan stands apart. It offers an all-risk assurance program that provides comprehensive protection for your vehicle and a more streamlined process when issues arise.
The Difference Between Carrier Insurance and the uShip Protection Plan
It’s important to understand that carrier insurance and the uShip Protection Plan are not the same. Carrier insurance often comes with liability limits, exclusions, and a claims process that requires extensive documentation and time. On the other hand, the uShip Protection Plan offers full protection, removing the hassle of the claims process altogether.
Recognizing the Signs of Car Shipping Damage
Transporting vehicles always involves some level of risk, despite the best efforts of carriers. Studies show that around 20% of shipped vehicles experience some form of damage. While severe damage is rare, owners should thoroughly inspect their cars upon arrival for common issues.
- Scratches and Dents: During transit, your vehicle may brush against other cargo or equipment, resulting in scratches or dents that affect both its appearance and value.
- Chipped or Cracked Windshields: Small debris can fly up and damage your windshield during transport, potentially requiring costly repairs.
- Mechanical Damage: If your car is poorly secured, mechanical components like the engine or transmission may suffer damage during transit.
- Structural Damage: Major accidents during transit can cause significant frame damage that isn’t always visible but can affect safety and performance.
- Paint Damage: Exposure to the elements or rough handling can fade or scratch your vehicle’s paint, lowering its resale value.
Initial Steps to Take Upon Delivery of Your Vehicle
Inspecting your vehicle immediately upon delivery is essential to resolving any damage concerns effectively. Here’s what to do:
- Thoroughly Inspect the Vehicle: Walk around the entire car and carefully inspect every part, including the roof and undercarriage. Take note of any dents, scratches, or other visible damage.
- Document All Damage Before Accepting: Take 30-50 clear, date-stamped photos of the car from various angles, including close-ups of any damage. Video footage can also be helpful, especially if you provide commentary about the damage.
- Mechanical and Test Drive Evaluation: Start the car and check for any dashboard warnings, fluid leaks, or unusual noises. If possible, test drive the vehicle to ensure it performs as expected.
- Report Damage Immediately: Notify the transport company in writing of any damage found during the inspection. With the uShip Protection Plan, you can open a case directly through our platform for a faster resolution.
Using the uShip Protection Plan for Car Shipping Damage
The uShip Protection Plan provides full protection for your shipment, offering a simple process if damage occurs. Unlike traditional insurance claims, which require you to file paperwork and wait for lengthy approvals, opening a case with uShip is straightforward. Here’s what you should do:
- Take Comprehensive Photos and Videos: Capture all damage from multiple angles and ensure the images are clear.
- Submit Documentation Through uShip: Use the uShip platform to open a case and submit your photos, video, and a detailed description of the damage.
- Receive a Quick Resolution: uShip’s team will handle the case, removing the stress and complexity of working through a carrier’s insurance.
Best Practices for Contacting Your Carrier About Car Shipping Damage
If your vehicle was shipped without the uShip Protection Plan and sustained damage, you’ll need to work through the carrier’s insurance process. Here’s how to navigate that:
- Understand Your Carrier’s Insurance: Review the carrier’s insurance policy to understand what’s covered, any liability limits, and the timeline for filing a claim.
- Provide Complete Documentation: Submit all photos, videos, and a written condition report to the carrier as soon as possible.
- Follow Up Persistently: Keep communication open with the carrier, making sure they provide regular updates on the status of your claim.
Conclusion: Protecting Your Shipment with uShip
Shipping your vehicle can be stressful, but with the right preparation and protection, you can minimize potential issues. While carrier insurance may offer basic coverage, the uShip Protection Plan provides full assurance that your vehicle is protected, and our case management process ensures a smooth resolution in case of damage.
For complete peace of mind, uShip’s Protection Plan is the best choice to avoid the hassle of filing claims and ensure your car arrives safely. Contact us today to learn more about how we can help you transport your vehicle with confidence.
