When selecting a transporter – whether through uShip, a Google search, craigslist, the Yellow Pages or other means – it’s critical that you understand your rights and responsibilities as a customer.To assist you in your move, uShip has built a transparent, transactional marketplace where you can select from thousands of movers that are rated by actual uShip customers. This helps make your experience easy, safe and more affordable; yet there are some important points and steps that you should consider before doing business with a transporter on uShip.
uShip is a neutral online shipping marketplace whose purpose is to provide a platform and tools that empower both consumers and transporters to make moving hard-to-ship items more efficient and affordable.
uShip empowers consumers in their research and "homework" process by combining multiple sources of information, such as customer reviews, feedback scores, transporter profiles, photos, links to government sites, and verification through CarrierWatch.
uShip is 100% compliant with both the letter and the spirit of all applicable laws, according to the U.S. Department of Transportation.
uShip’s unbiased feedback system is unique in an industry that has historically lacked accountability and transparency.
uShip has had thousands of satisfied customers who have left 98+% positive feedback and tens of thousands of customer stories on the site and Facebook, over the course of hundreds of thousands of completed shipments.
uShip is NOT a Transportation Service Provider, freight forwarder or freight broker. Any and all arrangements made are between you and the transporter you select. uShip is not involved in the actual shipment transaction after you formally accept a transporter’s bid.
uShip does not prequalify or validate the claims of transporters with respect to their license, insurance or other operating authority. While uShip does not and, in fact, cannot legally qualify movers on your behalf, we do identity verification and fraud detection.
uShip has no control over the quality, safety or legal aspects of the transactions that take place on our website. However, once a match between customer and transporter is made, uShip can help you keep in contact with your chosen provider.
ProtectYourMove.gov, a government website created to inform people of their rights and responsibilities when moving goods, has provided this important "to do" list to help you select the right mover for you: