Safe Shipping Guide
Fraud Prevention

uShip has a Trust & Safety team that is dedicated to keeping fraudulent members off the site and to assisting users with disputes should they arise. While we have several systems in place to detect and prevent fraudulent activity, the uShip marketplace is not immune to scams. That’s why we created 24/7 fraud detection; and when it does occur, our dedicated Fraud Prevention and Customer Service teams work closely with law enforcement and assist with investigations. Plus, with our “Ship with Confidence” guarantee, we stand behind every transaction on the site, up to $500, when guidelines are followed.

Fraud vs. Complaints

Do not mistake a dispute for fraud. If you have a dispute with your Service Provider, please use the Report a Problem feature to contact uShip, and we will help facilitate communication between the two parties.
Some common complaints include:

  • My mover is holding my shipment hostage for more money than he quoted me.
  • My (interstate) mover/broker does not have the required authority from the FMCSA (unauthorized operations).
  • My (interstate) mover/broker does not have the required insurance on file with the FMCSA (uninsured operations).
  • My mover/broker failed to acknowledge, process and settle my loss and damage within 120 days of receipt.
  • My mover/broker does not belong to a dispute settlement agency to handle loss and damage claims.
  • My mover/broker failed to honor agreed pick-up and/or delivery dates without giving proper notice.
Fraud Scenarios and Common Online Scams

Online fraudsters often use repetitive tactics to take advantage of people. Below are some common patterns seen in online scams:

  1. Your Service Provider is requesting a non-bank to bank wire transfer Requesting payment via a non-bank, instant cash service, such as MoneyGram or Western Union, is a violation of uShip policy. Although these services may seem safe – once you have sent the money, you cannot retract or trace the payment. Many scams occur when a Service Provider requests partial or full payment upfront. This fraud scenario is common in international shipment transactions.

    If your Service Provider requests payment via a non-bank, instant cash service you have the option to either cancel the shipment via uShip or tell the Service Provider that you are not comfortable with that form of payment and agree to pay only via a safer payment method. Please alert uShip Member Support if your Service Provider requests payment via these services.
  2. You receive information that uShip is in possession of your items or that uShip has a storage facility to store your recently purchased items This scenario is common when buying an item, such as a motorcycle or vehicle, from an online classified site. The seller will state that either uShip is selling the item or that uShip is in possession of the item/ is storing the item. In these cases, the fraudulent parties impersonate the uShip site by fabricating emails with invoices, transaction numbers and even shipment information. It’s important to review these emails carefully and verify that the email came from uShip. To do so, check the email domain; this identifies the location from which an email is being sent. All legitimate uShip emails are sent from the @uShip.com domain. If you see that the emails are being sent from a different domain, then those emails are NOT affiliated with uShip. These scams usually request payment via Western Union or Moneygram (see Scenario #1).

    uShip is a neutral, third-party marketplace that brings together those with shipping needs and those who can meet those needs. uShip does not have storage facilities and is never in possession of your items.

    In this situation, you should report the problem to the website from which the classified advertisement came. You can also report the incident to uShip by visiting uShip Member Support. Remember to include the website where you encountered the situation.
  3. You have made payment directly to Service Provider and no services were rendered, or no contact was made Some Service Providers may require a deposit up front. This is not a violation of uShip policy as long as the deposit is a portion of the total accepted bid price. If a Service Provider requests full payment upfront, make sure not to send this money via instant, non-bank cash transfer services such as MoneyGram or Western Union (see Scenario #1).

    If you will not be completing the shipment with your Service Provider, and they do not take steps to work out a refund of the funds you paid directly to them, then you should look to retract those funds by contacting your credit card company or PayPal, depending on how the money was sent. You should also contact uShip Member Support so we can help contact your Service Provider and help you with a cancellation request.
  4. Your Service Provider has picked up items, but has not delivered If you believe a Service Provider has picked up your belongings with no intention of delivering them, please contact uShip Member Support and the proper authorities such as law enforcement and the Better Business Bureau. Should a situation like this arise, upon contacting uShip, we will be able to help you further.
Fraud Fact:
uShip’s 15-point fraud detection system helps alert customers and transporters to potential scams.
How uShip Works