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The shipment went perfect. Will does an amazing job. Perfect communication and always had me updated. Thank you
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Dave delivered my motorcycle without any issues what so ever. Direct contact, safe and secure shipping and his feedback made me feel safe with my shipment. And it went perfect. Thank you!!!
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I no longer need my item(s) shipped No issue with Heather, the serivce provider. She provided outstanding communication and customer service. She was going to transport our new puppy but the puppy became sick and needed an extra vet check before pickup. Unfornatually, we had to cancel the pickup transaction.
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Great price, In the end a nice courteous professional driver, but a nightmare with communication. I fully understand mother nature and blizzards happen, but consistent communication would have been great. I had to reach out to both the broker and transport company each time to get updates. And their feedback from prior shipments reflects this issue.
Response from initiallogistics:
We understand the customer's preference for daily updates. All due respect- we did not offer that up front nor were daily updates requested from us. We provide the drivers info and that info can be used to directly reach the driver any time you feel you need an update. Unless we are asked for daily updates to come directly from us, we feel that your ability to reach the driver anytime day or night is sufficient. We apologize that the customer did not feel the same.
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A scheduling conflict arose that could not be resolved
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Shipment was completed in less than 24hours as promised. They worked around the seller and everything went very smoothly. Thank you !!!
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Awesome experience!!!! Steve is extremely professional and was on site before set arrival time. Steve had everything planned out and even stayed after to help setup and dock my boat. I cannot say thank you enough. Thanks so much !!!
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