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How to Handle Damaged Heavy Equipment Transport: uShip’s Guide

When it comes to heavy equipment transport, ensuring its safety and integrity during shipping is paramount. At uShip, we make it easy to find qualified heavy equipment carriers who will deliver your heavy machinery in pristine condition, boasting some of the lowest damage rates in the industry.

Despite everyone’s best efforts, we understand that accidents can happen with any carrier, and it’s crucial to know the steps to take if your equipment is damaged during transport. Here’s a guide to help you navigate such a situation:

  1. Familiarize Yourself With the Terms: Ask your carrier for proof of what their insurance coverage protects against and how to get a claim going should you need one. If you opted for the uShip Protection Plan, read over this information, too.
  2. Don’t Refuse the Shipment: It might be your first instinct to refuse delivery if you notice any damage to your heavy equipment. However, this action could complicate things with the carrier’s insurance claims process or uShip Protection Plan case. Instead, accept the shipment but ensure that you note the damage on the delivery receipt. This acknowledgment is critical for the subsequent steps in addressing the issue.
  3. Document the Damage Thoroughly: The importance of documenting the damage cannot be overstated. Take clear photos or videos, before and after, from different angles to capture the extent of the damage to your heavy machinery. These visuals will serve as crucial evidence when opening a case with uShip or filing a claim with your carrier’s insurance and will be invaluable in the assessment process.
  4. Report the Damage Promptly: Time is of the essence when it comes to reporting damage — a case cannot be processed until we have all the documentation requested. Contact uShip as soon as possible to inform us of the situation. Our dedicated support team will guide you through the case process, providing you with the necessary steps and support to resolve the issue efficiently.
  5. Initiate the Case Process: Follow the instructions provided by uShip’s support team to open a case. You will need to provide documentation, including photos of the damage, the signed delivery receipt noting the damage, and any relevant correspondence with the carrier. The more detailed and comprehensive your documentation, the smoother the case process will be.

Why Choose uShip for Heavy Equipment Transport?

uShip Protection Plan for heavy equipment transport

At uShip, we are committed to providing a safe and reliable shipping experience for all our customers, especially when it comes to heavy equipment. Our platform connects you with reputable carriers who have a track record of delivering heavy machinery safely and efficiently. We understand the importance of your equipment and go the extra mile to ensure its safe transit.

Our Low Damage Rates

We are proud to have the lowest damage rates in the business, thanks to our stringent carrier requirements and our emphasis on proper packaging and handling.

Our carriers are experienced professionals who understand the nuances of shipping heavy equipment and take every precaution to ensure its safe delivery. Our user reviews give you insight into how well-versed each carrier is regarding heavy equipment moves. This arms you with the info you need to make the best decision.

The uShip Protection Plan

Damage is very rare with us, but it can happen — it’s impossible to control every variable that could present damage, but in the case it happens, we offer our affordable uShip Protection Plan that goes beyond what your carrier’s protection offers. Coupled with our Ship With Confidence Guarantee, we’ve got you covered.

Customer Support You Can Count On

In the rare event that something goes wrong, our dedicated customer support team is here to assist you every step of the way. From guiding you through the case process to working with carriers to resolve issues, we are committed to ensuring your satisfaction and peace of mind.

A Platform Built for Your Convenience

uShip’s platform is designed to make the shipping process as smooth and hassle-free as possible. With features like instant quotes, carrier reviews, and shipment tracking, you have all the tools you need to manage your heavy equipment shipment with confidence.

Your Partner in Heavy Equipment Shipping

Whether you’re shipping construction machinery, agricultural equipment, or any other heavy machinery, uShip is your trusted partner in ensuring its safe and timely delivery. Our low damage rates, dedicated customer support, and user-friendly platform make us the go-to choice for all your heavy equipment shipping needs. It’s why Ritchie Bros. has partnered with us for over 14 years. While we strive to ensure that every shipment arrives in top condition, we are fully prepared to support you in the event of any damage.

By following the steps outlined above and working closely with our team, you can rest assured that your heavy equipment is in good hands with uShip. If you have any concerns or need assistance, don’t hesitate to reach out to our support team. We’re here to help make your shipping experience as smooth and stress-free as possible.