jumpingjim (4)

Company Snapshot *

Company: Moving and Storage Company
Business Type: Household Moving Broker

DOT Number: yes upon request
MC Number: yes upon request

Locations Served: US Regional, US Local, US National, Canada, International

Number of Trucks: 5
Number of Drivers: 7

Insurance: Released Value – $0.60/lb. for no charge
Full Value Protection – additional charge

Categories Served: Household Goods, Household Moves, Vehicles, Special Care, Motorcycles

Ship in 48 states in US (No ALASKA OR HAWAII). Fully Licensed and Bonded..We move Household goods and offer a All Inclusive Price.Always looking for shipments in and out of Texas We are registered with The Better Business Bureau since 1999 Affordable: Door to door service, no extra "residential charges". Safe: All trucks are fully enclosed, air- ride, and equipped with lift gates.Pick up and delivery points must be accessible.

Pictures & Videos (1)

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Member Information

Member Since:3/6/2006
Feedback Score:4
Positive Feedback:70%
Excessive Cancellations:13

History	Total	1 mo.	6 mo.	12 mo.
Positive	7	0	0	0
Neutral	0	0	0	0
Negative	3	0	0	0
Matches	35	0	0	0
Cancellations	17	0	0	0

Detailed Feedback	Avg. Rating (last yr.)
Communication	10 Ratings Needed
Care of Goods	10 Ratings Needed
Punctuality	10 Ratings Needed
Services as Described	10 Ratings Needed
Average	10 Ratings Needed

Feedback Received (14)

Feedback Left (18)

Rating:

Negative

Left by: rahshonda2004 (0)

On: 6/10/2008

For: 1 Bedroom Apartment no large i

Communication:
Punctuality:
Services As Described:

DO NOT DO BUSINESS WITH THIS COMPANY! I CALLED AND CALLED NO ONE RETURNS CALLS I HAD TO CALL THEM TO FIND OUT IF THEY WERE PICKING UP AND THEY DIDNT. THEY TOOK 498.00 FROM ME AND IT TOOK THEM A MONTH AND A HALF TO GIVE IT BACK THEY ARE ON A BLACK LIST DO NOT USE THEM THEY ARE A BROKER NOT A MOVER THEY WILL NOT DO AS THEY SAY DO NOT I REPEAT DO NOT USE THEM UNLESS YOU ARE LOOKING FOR A HEADACHE I HAD TO PAY AN ADDITIONAL 800.00 FOR MY ITEMS TO SIT FOR ANOTHER MONTH UNTIL I COULD FIND A MOVER
Response from jumpingjim:
I no longer work fo that compnay.. I told you to go with me on my own and you would be fine but you insisted on using them anyways..I work asa self hauler now with 3 other employees ..Its much less headaches that way..I do apologize but you left me under no further control of your move

Rating: Cancellation

Left by: PMc321 (0)

On: 5/28/2008

For: 3 Bedroom House

No Detailed Feedback Available

After communicating directly, I am not comfortable with this Service Provider Terms for down payment or having to get credit card number to reserve were not outlined in bid. Old information in bid information. (phone number, email etc.) Immediately after receiving bid, received invoice (4) from someone with no reflection as to who they were. No idea it was "winning bidder." Looked up name of company and had been blacklisted on some information from consumers. Even the name of the person I spoke with was mentioned. Was explained that it was old information I fo
Response from jumpingjim:
You cancelled for no reason..I mentioned we would not accept any money until pickup..Evidentally customer found better rate cause was very cheap

Rating:

Negative

Left by: sechorst (0)

On: 5/26/2008

For: 2 Bedroom Apartment

Communication:
Care Of Goods:
Punctuality:
Services As Described:

they basically charged $750 to make a phone call to hire another company and charged us their rate which was $600 more. and on top of it "jason", our contact, changed his number the day our stuff was picked up. how conveniant!!
Response from jumpingjim:
Jason did not change number Jason quit working for Us Vanlines of Texas because I simply did not approve of the way business was being ran..I am now beginning my own journey and I excel at customer service and the custoemr will always be treated fairly.However I am familar with your move and as far as what you paid you stil paid only exactly what the bid was for which was very cheap

Rating:

Positive

Left by: ALsuperstore (360

)

On: 5/2/2008

For: Small 1 Bedroom 2000 lbs

No Detailed Feedback Available

Nice person to work for indeed. Professional, courteous. Everything was great. Thank you very much. Alsuperstore.
Response from jumpingjim:
Thanks..ditto

Rating: Cancellation

Left by: mls1953 (2)

On: 5/1/2008

For: 2 Bedroom Apartment

No Detailed Feedback Available

There was a change to the shipping price or terms that could not be resolved My furniture is all over-sized and very heavy dark wood. They are much heavier than normal and I can understand the bidder's increase in cost after seeing the actual photos. I have decided to just rent a truck and drive the load myself.
Response from jumpingjim:
Thank you as we and Michael both agreed it should cost more once he showed me pictures of the items.No money accepted and both parties no harm no foul..

Rating: Cancellation

Left by: pduf55 (0)

On: 10/26/2007

For: 2 Bedroom Apartment

No Detailed Feedback Available

The Service Provider is not able to accommodate my shipment Move was scheduled for 10/23. On 10/22 after many phone calls and emails, shipper advised that their facility caught fire and trucks were destroyed, and unable to move me.
Response from jumpingjim:
yes it is just unfortunate that uship allows cancellations to affect my feedback...especially when customers cancel and do not want to move anymore as well.In this case our offices suffered a tragedy and we could not move anyone.I have all sucessful moves on here besides haberhi in which she told us it was 3 bedroom and then tried to have us move a 5 bedroom and a 2 bedroom in which we still made accomodations..I cannot belive uship allows if a customer cancels on me to affect feedback.

Rating:

Negative

Left by: haberhi (1)

On: 9/18/2007

For: 3 Bedroom House

No Detailed Feedback Available

DO NOT HIRE THIS COMPANY to ship anything. I contacted for a Freightliner Truck. They never showed up on moving day. Never called. 5hrs late, they sent a UHAUL truck to move a 5 bedroom house plus a 2 bedroom house from NH to TX. They royally screwed us and have never even tried to make it right. Half of the stuff never fit in the small Uhaul and is still in NH. They took all our money, never completed the move and will not offer any compensation to us. Dishonest + Unreliable!
Response from jumpingjim:
PLEASE... OTHER CUSTOMERS PLEASE VIEW THIS LISTING AND REALIZE HOW MOVERS CAN BE DONE WRONG AS WELL. THE LISTING SHOWS A 3 BEDROOM WITH EVEN A PICTURE OF IT..NOT A 5 BEDROOM WITH A 2 BEDROOM AS WELL..YOU TRIED TO GET ONE OVER ON US. SAY WE DIDNT SHOW UP ON MOVING DAY BUT WE DID.WE MIGHT HAVE BEEN LATE BEING YOUR PLACE WAS DIFFICULT TO GET TO AND WE HAD TO GO THROUGH ONE WAY AND ONE WAY ONLY NOT WHAT WE ORIGINALLY HAD PLANNED.WE TOOK ALL THE MONEY.WE LOST MONEY.CUSTOMERS PLEASE VIEW THIS LISTING.

Rating:

Positive

Left by: akontsas (1)

On: 9/12/2007

For: 2 Bedroom Apartment

No Detailed Feedback Available

grear job, came on time, del. same, movers great.was over charged by 185.00, had to pay 2/3 more than bid amount even though stated the amount of space my boxes took up.not too happy about that. but final price was on low end of estametes. $2500. got est of 2800-4000. over all happy with move not happy having hard time getting refund from over charge(fuel surcharge and $100 not deducted from uship deposit)

Rating: Cancellation

Left by: nukewife (1)

On: 9/5/2007

For: 3 Bedroom House

No Detailed Feedback Available

The Service Provider is not able to accommodate my shipment in my listing it states that a 91 mazda is to be taking along with household goods upon contact this provider i was informend that his bid did not included the car. He was told previous that the bid must be for household goods and car.
Response from jumpingjim:
I had mentioned to you car would be another $1500 Its right in the listing.How do think someone is moving this for that cheap w/car it is not going to happen? I can bid this job. My bid will be for household and can pickup on 31st or 1st.The car as well if needed will discuss if household bid is accepted. Car move will be .65 per mile (8/26/2007) Response: the car must be included in the bid so please bid (8/26/2007) My Response: I will rebid ..You are talking another $1500 on a separate t

Rating:

Positive

Left by: bockflock (1)

On: 8/24/2007

For: 5+ Bedroom House

Read Story

No Detailed Feedback Available

Arthur & Michael are fantastic ! We really got to know them well, we trusted them completely with our belongings. Everything got here safely and in good time. They are such hard workers. We truly felt so comfortable with them. We hope they got back home safely ! Minor issues came up, as with any move, but Arthur & Michael made up for all of that. Thank you both for everything.
Response from jumpingjim:
Thank you was my pleasure to have such a great customer

Rating: Positive Left for: vanmancargo (4) On: 8/22/2008 For: 2 Bedroom House 6,000 lbs MOVE
Rating: Positive Left for: keithsmove (24 ) On: 8/6/2008 For: 1 Bedroom Apartment 3,000 LBS	good job good movers
Rating: Cancellation Left for: PMc321 (0) On: 5/28/2008 For: 3 Bedroom House	Customer cancelled after communicating directly – did not feel comfortable moving forward.
Rating: Positive Left for: ALsuperstore (360 ) On: 5/2/2008 For: Small 1 Bedroom 2000 lbs	Terrific shipper..made the necessary accomodations to have move go smooth...Will do busienss again..thanks again david Response from ALsuperstore: THANK YOU VERY MUCH for the feedback. ALsuperstore.
Rating: Cancellation Left for: mls1953 (2) On: 5/1/2008 For: 2 Bedroom Apartment	There was a change to the shipping price or terms that could not be resolved
Rating: Positive Left for: jenniferkolt (1) On: 1/8/2008 For: 4 Bedroom House	Shipper was a nice person and very easy to deal with...She did change the dates to move on a few times..That made it difficult at times but we made arrangements for her to be shipped and got it all accomplished nicely..Thanks again Jennifer and Chris
Rating: Cancellation Left for: pduf55 (0) On: 10/26/2007 For: 2 Bedroom Apartment	I am no longer able to accommodate this shipment Response from pduf55: you are making this sound as if i cancelled. i did not. my response was you cancelled due to a fire and i received my deposit back immediately.
Rating: Positive Left for: akontsas (1) On: 9/7/2007 For: 2 Bedroom Apartment	Great customer..Fast payment , trouble free.. We do see the $100 difference and this was because of fast pickup and what the items weighed once they were inventoried..I would have knocked it off on delivery but my movers delivered in one day..Thank you for being an understanding helpful customer would love to ship for you again
Rating: Cancellation Left for: nukewife (1) On: 9/5/2007 For: 3 Bedroom House	I am no longer able to accommodate this shipment
Rating: Positive Left for: bockflock (1) On: 8/20/2007 For: 5+ Bedroom House Read Story	Customer was great to deal with..Very friendly and she even sent me samples from her beauty line products that she sells..Tremendous products as well..Great to deal with and would love to ship for her family again..I hope you were happy with the move and cost. I tried my best to keep good commuincation with you..Thanks again Jason

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