FAMILY AUTO LLC

familyautollc (113113+ Positive Feedback)
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Company Snapshot*
Company: 

FAMILY AUTO LLC

Entity type: Carrier
Business Type: Independent (with pickup truck/van)
Carrier Operation: Interstate
CDL#: Upon Request
Insurance: Full Value Protection – no additional charge up to $1,000,000.00
Trailer Type: Flatbed, Auto Carrier, Other
Number of Trucks: 1
Number of Drivers: 1
Locations Served: US: Nationwide
Categories Served: Boats, Food & Agriculture, Full Truckload Freight, Household Goods, Household Moves, LTL, Motorcycles, Pets & Livestock, Special Care, Vehicles
Family Auto LLC is owned and operated by Dino Spinelli and Melinda Paasch.We are simple,honest,reliable,and hard working people.Our goal is to be different from any other. We are here to insure your item(s) are delivered as quickly and safely to your expectations. We have the experience you want! We would be honored to transport for you and we guarantee you will be 100% satisfied.We will transport your automobile,boat,motorcycles, atvs, and cargo.There's not much that we can't do.We also have insurance coverage of $1,000,000 to give you piece of mind that your shipment is fully covered.

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Member Information
Member Since: 08/03/12
Feedback Score: 113
Positive Feedback: 98%
Star Rating:
4.9/5
based on 119 reviews
Excessive Cancellations: 9
Feedback History
  Total 1 mo 6 mo 12 mo
  Positive:
116
 4 65 116
  Neutral:
1
 1 1 1
  Negative:
2
 2 2 2
  Total Matches:
230
 6 137 230
  Cancellations:
32
 6 23 32
Detailed Feedback
Average Rating (last yr)
Communication
4.7/5
Care of Goods
4.9/5
Punctuality
4.7/5
Services as Described
4.9/5
Feedback Received (119)
Feedback Left (209)
Cancellations (32)
Items: 1 - 10 of 119 Page: 1 2 3 4 5 6 Next > >>
Rating: Negative
Company: FAMILY AUTO LLC
Left by: Jeremy F.
On: 5/18/2013
For: 24' Enclosed Car Hauler
Communication:
Care of Goods:
Punctuality:
Services as Described:
FamilyAuto LLC is Dishonest!!! Dino is shady. They took 3 weeks to ship a race trailer form CA to UT. When I finally got the trailer it had numerous damage done to it. Dino agreed to pay for the damage with his signature. Of course he lied and didn't end up paying the full amount. They jack-knifed the trailer, tried to clean and hide graffiti sprayed on it, destroyed the wiring harness, punctured the rear ramp, and delivered it completely dirty and covered in road grime.
Rating: Positive
Company: FAMILY AUTO LLC
Left by: Michael H.
On: 5/9/2013
For: 1973 Honda ATC70
No Detailed Feedback Available Thank you.
Rating: Negative
Company: FAMILY AUTO LLC
Left by: Marc S.
On: 5/8/2013
For: 2005 RR Enclosed Powersport...
Communication:
Care of Goods:
Punctuality:
Services as Described:
shipper delivered trailer at 1:00 in the morning and it showed more damage than I was expecting. I contacted seller of trailer and he sent me pictures of trailer at time of pick up. Damade was not on trailer at time of pick up. shipper damaged trailer and he still has the title for the trailer and will not send it to me. I paid extra for shipping insurance. That was A waist. shipper will not answer his phone and U ship is doing nothing about it. damaged trailer with no title. THANKS USHIP!!!!!!!
Rating: Positive
Company: FAMILY AUTO LLC
Left by: Robert H.
On: 5/1/2013
For: 1982 Harley-Davidson XLH 10...
Communication:
Care of Goods:
Punctuality:
Services as Described:
Dino and his team provided great service and communication, Despite bad weather he delivered on time with no damage, Thanks Dino
Rating: Positive
Company: FAMILY AUTO LLC
Left by: Austin R.
On: 4/29/2013
For: 2010 Victory Jackpot Cory Ness
No Detailed Feedback Available Great service, Family Auto Stayed in touch, Thanks for bringing the bike up to us here!
Rating: Neutral
Company: FAMILY AUTO LLC
Left by: Charisme D.
On: 4/27/2013
For: 2006 Suzuki GSX-R 1000
No Detailed Feedback Available Was almost A week late and did not want to give me a discount??? Never will ship with them again very bad business if you ask me. Don't ship unless you don't care when they will delivered, because they will ship late...
Rating: Positive
Company: FAMILY AUTO LLC
Left by: Michael G.
On: 4/26/2013
For: 2001 Yamaha 650 v-star
Communication:
Care of Goods:
Punctuality:
Services as Described:
In the beginning they communicated well. Lots of delays for pick-up but that was to be expected because of bad winter storms. I don;t hold that against them. The drop off was only a 40 minute warning and was at almost 11 o'clock at night. It turned out to be a hassle to arrange the exchange but they were patient. Goods arrived in great condition and price was fair so I give an overall positive feedback.
Rating: Positive
Company: FAMILY AUTO LLC
Left by: Allen S.
On: 4/18/2013
For: 2 Suzuki Cavalcade motorcyc...
Communication:
Care of Goods:
Punctuality:
Services as Described:
As always great group of guys to deal with
Rating: Positive
Company: FAMILY AUTO LLC
Left by: Allan O.
On: 4/12/2013
For: 30 ft Tolleycraft on trailer
Communication:
Care of Goods:
Punctuality:
Services as Described:
There were some communication problems but they went that extra step to insure our boat was properly secured so overall we were very satisfied with their service.
Rating: Positive
Company: FAMILY AUTO LLC
Left by: Danil K.
On: 4/9/2013
For: 2011 Victory Cross Country ...
Communication:
Care of Goods:
Punctuality:
Services as Described:
GREAT EXPERIENCE WITH THIS SHIPPER
Items: 1 - 10 of 209 Page: 1 2 3 4 5 6 Next > >>
Rating: Cancellation
Left for: Tom W.Member is logged in now
On: 5/16/2013
For: 1970 Triumph T 120 R Bonnev...
I am no longer able to accommodate this shipment
Rating: Cancellation
Left for: Dennis N.
On: 5/14/2013
For: 2010 Can-Am Spyder Roadster...
Customer could not reach me in a reasonable period of time
Rating: Cancellation
Left for: Tamra M.
On: 5/11/2013
For: Cobalt 263
I did not show up at agreed upon date and time
Rating: Cancellation
Left for: Rico C.
On: 5/9/2013
For: 1967 Ford Mustang from CA t...
Customer could not reach me in a reasonable period of time
Rating: Cancellation
Left for: Dennis T.
On: 5/9/2013
For: 1975 - Rickman CR750
Customer could not reach me in a reasonable period of time
Rating: Cancellation
Left for: Jason A.
On: 5/6/2013
For: 14' atv trailer from texas ...
I did not show up at agreed upon date and time
Rating: Cancellation
Left for: Rocio L.
On: 5/6/2013
For: 144 Per Month Palomino Mave...
Customer could not reach me in a reasonable period of time
Rating: Positive
Left for: Austin R.
On: 4/29/2013
For: 2010 Victory Jackpot Cory Ness
Rating: Neutral
Left for: Charisme D.
On: 4/27/2013
For: 2006 Suzuki GSX-R 1000
This customer made us wait 2 extra days for his exhaust to be put on. Then he couldn't understand about the bad weather we encountered in WY and CO! We were 4 days late with this shipment and he wanted a discount!
Response from Charisme D.:
Instead of fixing the problem he wants to argue with the customer great business man! As you can see...
Rating: Positive
Left for: Jeremy F.
On: 4/24/2013
For: 24' Enclosed Car Hauler
Items: 1 - 10 of 32 Page: 1 2 3 4 Next > >>
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Tom W.Member is logged in now
On: 5/16/2013
For: 1970 Triumph T 120 R Bonnev...
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Dennis N.
On: 5/14/2013
For: 2010 Can-Am Spyder Roadster...
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period after multiple attempted to contact provider we have had no response
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Tamra M.
On: 5/11/2013
For: Cobalt 263
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time I tried to contact the Service Provider prior to the scheduled pick up date to go over details. I left messages and never received a call back. The Service Provider then did not pick up our boat on the scheduled pick up date. I have left numerous messages and emailed and have got NO response. There has been NO communication. At this point, I do not feel comfortable doing business with this Service Provider.
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Rico C.
On: 5/9/2013
For: 1967 Ford Mustang from CA t...
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period Have contacted support and can't get ahold of service provider
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Dennis T.
On: 5/9/2013
For: 1975 - Rickman CR750
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period shipper has had several days to respond to phone calls and email, but no response.
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Jason A.
On: 5/6/2013
For: 14' atv trailer from texas ...
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time The service provider said he would pick up the trailer before 4/30/2013 and did not. I have left numerous messages trying to contact him and he has not called me back.
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Rocio L.
On: 5/6/2013
For: 144 Per Month Palomino Mave...
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period Unable to speak with service provider, did not return calls or emails, terrible in communication. Don't want to do business with this provider, i don't feel comfortable.
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Ixon C.
On: 4/17/2013
For: 2006 Suzuki GSX-R 1000
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time service provider have some problem to pick up the bike on time, i din't want to pay more storage fee.
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Tomo I.
On: 4/13/2013
For: 1976 Harley-Davidson FXE 12...
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time This service provider didn't check my time frame.
Rating: Cancellation
Company: FAMILY AUTO LLC
Left by: Mid-valley T.
On: 4/4/2013
For: 2012 Polaris 900XP RZR
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time The Provider told me he was going to pick up on 3/23/2013. He did not pick it up and he never responded to any emails or phone calls.
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