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Tender Touch Transport

TenderTouchTransport (7575+ Positive Feedback)
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Company Snapshot*
Company: 

Tender Touch Transport

Business Type: Independent Trucker (Owner Operator)
Carrier Operation: Interstate
CDL#: Upon Request
Number of Trucks: 2
Number of Drivers: 2
Locations Served: Canada, US: Nationwide, Canada: Nationwide
Husband and wife team only, no other drivers. At time of booking a trip with us you will be given a 2-4 day time frame for delivery. 3-4 days prior to pickup you be called with an exact date and 2 hour time frame for pickup. We will be in touch throughout the trip and generally call or email every 6 hours. Please do not expect us to answer the cell everytime...but we will return your call in within an hour time frame, we are working out here on the road...Please be patient with delays. We try to give ourselves enough time but we never know what is going to come up...traffic and just the erratic behavior of horses... There will be free choice hay and water at all times. All stalls 1.5 size with dividers to the floor.

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Member Information
Member Since: 02/01/06
Feedback Score: 75
Positive Feedback: 93%
Star Rating:
4.7/5
based on 98 reviews
Feedback History
  Total 1 mo 6 mo 12 mo
  Positive:
84
 0 0 0
  Neutral:
8
 0 0 0
  Negative:
6
 0 0 0
  Total Matches:
170
 0 0 0
  Cancellations:
14
 0 0 0
Detailed Feedback
Average Rating (last yr)
Communication
10 Ratings Needed
Care of Goods
10 Ratings Needed
Punctuality
10 Ratings Needed
Services as Described
10 Ratings Needed
Feedback Received (98)
Feedback Left (67)
Cancellations (14)
Items: 1 - 10 of 98 Page: 1 2 3 4 5 6 Next > >>
Rating: Neutral
Company: Tender Touch Transport
Left by: Leigh A.
On: 9/10/2009
For: Doggies
Communication:
Care of Goods:
Punctuality:
Services as Described:
My horse received an injury during the transport, but the delivery was very prompt
Response from TenderTouchTransport:
Wow...sorry you decided to leave this feedback more than two years after completion...your horse was injured because he was blind and hit his eye in the trailer..this was no fault of ours! You have successfully taken the Uship feedback process to a whole new level...unfortunatly the whole truth is NEVER told by customers...shame on you!
Rating: Neutral
Company: Tender Touch Transport
Left by: Erin B.
On: 7/28/2009
For: Still need Charlie shipping...
Communication:
Care of Goods:
Punctuality:
Services as Described:
Horse arrived after a very long trip on the trailer. The horse was very dehydrated and had various cuts on the face from beeing tossed around in the trailer. I have the feeling he had a very rough ride and was not cared for on the trailer to the best of the shippers ability. Would not reccomend this shipper for a long haul, although the communication was reasonable and they did take the horse off the trailer to allow for rest.
Response from TenderTouchTransport:
Although I do appreciate the "neutral"...but I do take offense to the assumption that your horse was tossed around the trailer..yes the trip did take longer than expected but we did have an overnight, your horse had a box stall, water and hay was provided at all times with several rest breaks..and the "various cuts on face" were week old scrapes that he had when we loaded...this info is on your off loading check list...I did try to contact you 24 hours post delivery with no return call...
Rating: Positive
Company: Tender Touch Transport
Left by: Donna C.
On: 7/8/2009
For: Yancey
Communication:
Care of Goods:
Punctuality:
Services as Described:
This transport company was FABULOUS! They were professional, considerate, competent, respectful of my time and emotion and genuinely nice. My horse arrived early, healthy, and without incident. They provided updates during the trip and were truly concerned about the safety of my special needs horse.
Rating: Negative
Company: Tender Touch Transport
Left by: zpaintedacres (0)
On: 6/8/2009
For: 2 paints
Communication:
Care of Goods:
Punctuality:
Services as Described:
The people had to pick up my horses over 1 week in advance prior to shipping them, then they were supposed to leave on the June 1st, they did not arrive until the 5th and both horses came back to my property very skinny and they were remains of sweet feed in my horse bucket in which my horses don't eat sweet feed, one of my horses coliced the night they dropped the horses off. If going long distance, use a trucking company that has the big vans for better ride, they put both horses in same stall
Response from TenderTouchTransport:
Bid date was 5/6 with a pickup date within 10 days, customer changed pickup dates for the 28th becasue she was moving, truck was not leaving until June 1st therefore we had to pick up early, horse were fed grain and hay at our farm at no extra charge...horses were delivered in a 14 x 8 box stall together as they were pastured together and got along better than when apart. Since this complaint I have called the boarding barn and no colic! I would love to see the vet receipt!
Rating: Positive
Company: Tender Touch Transport
Left by: Dawn B.
On: 4/22/2009
For: Miniature Mare needs transport
Communication:
Care of Goods:
Punctuality:
Services as Described:
Communication was great during the the entire process and transport! Tony kept me updated as to expected arrival/delivery. Mini arrived safely and had comfortable trip. Would surely use Tony and his company again. Thanks for a great and safe transport.
Rating: Positive
Company: Tender Touch Transport
Left by: Cherie L.
On: 4/22/2009
For: Tall Arabian gelding needs ...
Communication:
Care of Goods:
Punctuality:
Services as Described:
I will definitely use this company again! Awesome communication, and wonderful equipment. My trainer said that my horse arrived heathy and happy! Tony was very professional, and his wife Candy kept me updated at all times... PLUS- The price they gave me was unbeatable! Thank you~
Rating: Positive
Company: Tender Touch Transport
Left by: Tracee P.
On: 4/22/2009
For: cookie dough
Communication:
Care of Goods:
Punctuality:
Services as Described:
Excellent communications and would ship with them again. They were very pleasant and professional.
Rating: Positive
Company: Tender Touch Transport
Left by: Mandy C.
On: 4/13/2009
For: Colt
Communication:
Care of Goods:
Punctuality:
Services as Described:
Was EXTREMELY professional. Arrived right on time. Was VERY horse savvy and took great care of my colt. Thank you!!!!!!!!
Rating: Positive
Company: Tender Touch Transport
Left by: Lloyd R.
On: 4/13/2009
For: Mare & Yearling Filly
Communication:
Care of Goods:
Punctuality:
Services as Described:
Great service! A++++ I would highly recommend this company.
Rating: Neutral
Company: Tender Touch Transport
Left by: Gayle K.
On: 3/16/2009
For: Memphis, Tenn north to Syac...
No Detailed Feedback Available Credit Card charged twice - waiting for this to be corrected - it's been over 2 mths.
Items: 1 - 10 of 67 Page: 1 2 3 4 5 6 Next > >>
Rating: Cancellation
Left for: Barbara C.
On: 10/7/2009
For: Springs Bling
I am no longer able to accommodate this shipment Unfortunatly we are having mechanical problems this week...I am unable to transport in a timely manner...
Rating: Cancellation
Left for: Joe D.
On: 10/5/2009
For: Bonnie the Red Belted Galloway
I did not show up at agreed upon date and time Our vehicle at the moment is having mechanical problems and will be atleast 3 days before it is fixed...customer would like to relist so he can get this done sooner!
Rating: Positive
Left for: Katie R.
On: 9/1/2009
For: Charlie
Rating: Cancellation
Left for: Stephanie B.
On: 9/1/2009
For: One Horse FL to Ky
The customer no longer needed the item(s) shipped
Rating: Positive
Left for: Tracee P.
On: 4/21/2009
For: cookie dough
Rating: Positive
Left for: Dawn B.
On: 4/19/2009
For: Miniature Mare needs transport
A great customer to work with...
Rating: Positive
Left for: Lloyd R.
On: 4/13/2009
For: Mare & Yearling Filly
Rating: Positive
Left for: Mandy C.
On: 4/13/2009
For: Colt
Rating: Cancellation
Left for: Lori L.
On: 4/9/2009
For: Diamond Kisses
Customer feels I misrepresented my business and/or services Customer was unable to produce paperwork in a timely manner and horses were in no way abandoned..they were well fed and taken care of and pictures were sent to assure customer that horses were in good condition. We spent well over $500 in fines and getting the horses proper paperwork in order for them to be shipped with receipts to prove it.
Rating: Cancellation
Left for: Jennifer J.
On: 11/16/2008
For: boy
The customer no longer needed the item(s) shipped Customer no longer needed her horse shipped...
Items: 1 - 10 of 14 Page: 1 2 Next > >>
Rating: Cancellation
Company: Tender Touch Transport
Left by: Barbara C.
On: 10/7/2009
For: Springs Bling
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment This has cost me $300 out of pocket; first rescheduling because of a funeral. However, they have 3 trucks and trailers; then mechanical problems; will leave the comments at that but please make sure I get a full refund of my deposit. I am sure I will get the shame on me response but I could say more; U-Ship with this provider has been negative and costly for me. Please let me know how I can get my refund.
Rating: Cancellation
Company: Tender Touch Transport
Left by: Joe D.
On: 10/5/2009
For: Bonnie the Red Belted Galloway
No Detailed Feedback Available The Service Provider did not show up at agreed upon agreed date and time The Service Provided agreed to pickup my shipment on late Saturday afternoon in North Carolina. The seller had the animal prepared for transporting. The Service Provider called at the time he was suppose to pickup the shipment. He stated he was in Tennessee and his truck was in the repair shop and he would not get it back before Monday. If he was suppose to be in N.C. at 3:00 and he was in fact in Tenn maybe he over booked his shipments.
Rating: Cancellation
Company: Tender Touch Transport
Left by: Stephanie B.
On: 9/1/2009
For: One Horse FL to Ky
No Detailed Feedback Available I no longer need my item(s) shipped Horse no longer needs to be shipped.
Rating: Cancellation
Company: Tender Touch Transport
Left by: Lori L.
On: 4/9/2009
For: Diamond Kisses
No Detailed Feedback Available The Service Provider misrepresented themselves, their business or their services My horses were to be picked up in NC and delivered to AZ. They were picked up but the trip was abandoned by the driver/owner and my horses were left further away than when they started the trip a week earlier - in FL. The transporter was also paid $500 cash and that money has not been returned to me as of yet. My horses arrived battered and very thin. This entire event has been a terrible experience.
Rating: Cancellation
Company: Tender Touch Transport
Left by: Jennifer J.
On: 11/16/2008
For: boy
No Detailed Feedback Available I no longer needed the item(s) shipped
Rating: Cancellation
Company: Tender Touch Transport
Left by: Brenna W.
On: 10/7/2008
For: equine
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment Trailer did not have enough room/escape route for horse. Another client(picked up earlier that morning in South Florida)overloaded the truck with show equipment and hay.
Response from TenderTouchTransport:
There was a 1.5 stall for this horse...there was plenty of room in this trailer...I would not have driven to pick up the horse if there were no room....
Rating: Cancellation
Company: Tender Touch Transport
Left by: Melissa H.
On: 8/20/2008
For: 2 doelings
No Detailed Feedback Available I no longer need my item(s) shipped The doelings that were to be transported did not meet required health certification. This meant that the shipment had to be cancelled. Tender Touch transport was communicative, flexible and accomodating throughout our discussions.
Rating: Cancellation
Company: Tender Touch Transport
Left by: Laura C.
On: 8/15/2008
For: VA pony
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment
Rating: Cancellation
Company: Tender Touch Transport
Left by: Curtis T.
On: 4/14/2008
For: Arabian stallion, well mann...
No Detailed Feedback Available A scheduling conflict arose that could not be resolved After several calls, I finally got an email from Provider's husband saying she was ill and there would be an additional 1 1/2 week delay and his wife would be available in 2 days. I expressed my sympathy, and then asked for an exact date as it is costing me money to have the animal at its current location. I have had no further response. Their phones are not accepting messages, nor are they responding to emails. I need to cancel this unsatisfactory arrangement with this Provider and arrange a ne
Response from TenderTouchTransport:
I sincerely apologize for this cancellation...I along with my husband came down with the flu that ended up landing us both in the hospital..it was much worse that we ever expected it to be...again my apologies...
Rating: Cancellation
Company: Tender Touch Transport
Left by: Leah G.
On: 2/27/2008
For: Sweetie
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment The service provider had an accident and couldn't complete delivery.
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