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There was a change to the shipping price or terms that could not be resolved
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Perfect experience. Great communication. A pleasure to deal with. Thanks.
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The Service Provider misrepresented themselves, their business or their services TOTALLY UNRELIABLE! Broker misrepresented their capabilities, failed to communicate in any reasonable way, strung client along and in the end did not even take direct responsibility for their failure. It is not the issue of a missing pickup time, that is totally acceptable given the fact that this is a broker and has no control over the trucks they use. It is the fact that Mike misrepresented that they could provide shipping as requested, would communicate clearly and were reliable. SAD! Response from initiallogistics: Customer asked to be canceled day 4 of 5 allotted. They asked to be able to work with another company unless guaranteed a Saturday pickup. We couldn't do that, so we refunded him. We could've provided shipping as requested. We were told to cancel by the customer's assistant.
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Great firm. Went beyond the call to help us out. A+++
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Great service. Fast, accurate communications. Great team. Thanks
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A scheduling conflict arose that could not be resolved Service provider and I agreed to change the price and reissue
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Great experience.
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