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uShip's Ship with Confidence Guarantee

uShip is committed to providing its members with a safe marketplace for finding transportation services. While all transactions, including transactions completed on the internet, carry some degree of risk, we do not want you to have to worry about transacting on uShip. We are so sure that uShip is the safest and most secure way to ship that our guarantee provides protection up to $500* from certain types of fraud.

What does the "Ship with Confidence" Guarantee promise?

If, after accepting a bid, you are not 100% comfortable with your Service Provider, you can cancel the transaction, and the deposit you paid via uShip will be 100% refunded.
In the event that payment is made to a uShip Service Provider and services are not rendered, uShip will reimburse your unrefunded payments up to $500*.
You will not be a victim of fraud as long as you follow our Fraud Prevention Guidelines.

What is not covered?

Physical Damage to goods (cargo insurance may be available from uShip and/or your Service Provider).
Transactions that are consummated "off-site" as well as on-site transactions that are subsequently cancelled.
Problems that arise from not following our Fraud Prevention Guidelines.

How does it work?

Every uShip transaction is automatically covered.
Follow our Fraud Prevention Guidelines during the shipping process.
Try to work out any issues directly with your Service Provider.
Notify us immediately of any problems and give our Resolution Team a chance to help out.
If we are unable to help you resolve the issue with your Service Provider, we will reimburse you up to $500*.

Please view the "Ship with Confidence" Guarantee Terms & Conditions for more information.

* Effective for transactions booked on or after September 1st, 2009, uShip has raised the Guarantee Award to a maximum of $500 from the previous amount of $200