Guarantee Terms and Conditions:
The following are the terms and conditions applicable to this Guarantee. By using the uShip marketplace, you agree that you are bound by the following terms and conditions, as well as the general uShip User Agreement. If you have any questions regarding this Agreement, please visit uShip Member Support.
To be eligible for the uShip Guarantee, you must be a member of uShip who has agreed to be bound by our general User Agreement. The "Ship with Confidence" Guarantee applies only if you are a Shipper who transacted with a uShip Member Service Provider and accepted a bid through uShip that was not subsequently cancelled.
All shippers eligible for the "Ship with Confidence" Guarantee must also have executed a written contract or agreement with the Service Provider prior to service being rendered, or within 30 days from the date your shipment was booked on uShip, whichever date occurs first. The "Ship with Confidence" Guarantee covers certain types of fraud, but is specifically not applicable under any of the following circumstances:
- Physical loss or damage of goods (cargo insurance may be available from uShip and/or your Service Provider).
- Delays in transit times.
- Services that are performed without a written contract or Bill of Lading signed by both parties.
- Services performed by someone other than a uShip Member Service Provider.
- Shippers that do not follow all of the recommendations in our Fraud Prevention Guidelines. This includes, but is not limited to, not making payments via wire transfer, Western Union, MoneyGram or pre-paid debit cards.
- Issues primarily caused by you with no fault of the Service Provider, or for issues for which losses cannot be proven or quantified.
- Shipments that are materially different than what is described in the shipment listing you submitted on uShip.
- Excludes any nonrefundable deposits made to service providers that were voluntarily forfeited.
- Shippers that do not provide accurate and truthful information to uShip regarding the dispute.
- If you have not made a reasonable effort to resolve the issue with the Service Provider.
Communication:
uShip has found that, in most cases, disputes over payment and service can be easily avoided or resolved through open and honest communication with your Service Provider. uShip will, at the request of a Shipper or Service Provider, make a reasonable attempt to contact the other party and relay specific concerns related to a uShip transaction or dispute. Because all contracts are directly between the Shipper and Service Provider, uShip must remain a neutral third-party, however we will make all reasonable efforts to get the two parties to communicate to resolve the issue.
"Ship with Confidence" Guarantee Submission Process:
Before submitting a claim against the uShip Guarantee, you agree to follow the following steps to attempt to resolve the issue between you and your Service Provider:
- Inform uShip of the issue using the 'Report a Problem' button on the shipment listing in My uShip.
- Report the incident to the proper local, state or federal law enforcement agency.
- File a report with the Federal Motor Carrier Safety Administration (if applicable).
- File a report with the Internet Crime Complaint Center.
If there is still no resolution, please submit all information confirming the above steps, as well as copies of all related documents including, but not limited to, original signed agreements or bills of lading, evidence of payment and method of payment, and any other relevant communication between you and the Service Provider.
Once you have all of this information gathered, please send it, along with a cover letter detailing your claim, to the following address:
uShip, Inc.
Attn: Guarantee Processing Unit
3601 South Congress Avenue STE C104
Austin, TX 78704
"Ship with Confidence" Guarantee Award:
In the event that uShip determines a Shipper and Service Provider have made reasonable attempts to reach a mutually agreeable resolution and are still unable or unwilling to reach an agreement, the Shipper may be eligible for the Guarantee award payment. If all Terms & Conditions of this Guarantee are met by the Shipper, uShip may grant the Shipper compensation in an amount equal to the Shipper's actual, out-of-pocket monetary losses, with such amount not to exceed $500 USD*. The Shipper's losses, and cost of the remedy, must be determined to be reasonable by uShip. uShip reserves the right, in its sole discretion, to determine the form and/or payment method of the "Ship with Confidence" Guarantee.
* Effective for transactions booked on or after September 1st, 2009, uShip has raised the Guarantee Award to a maximum of $500 from the previous amount of $200