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El Paso to Phoenix is 6 hours, took 6 days to get the vehicle. Poor communication, everyone blames each other.
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Good Communication, received vehicle in a timely fashion
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This is the absolute best experience I ever had on USHIP and I mean it. Eddie you are absolutely great! My vehicle was picked up on time and dropped off on time. Communication was really good.
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A scheduling conflict arose that could not be resolved Seller needs the vehicle picked up sooner
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Very nice gentleman with a high degree of professionalism and good communication.
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It took a few tries, but we finally got the communication part down. I was shipping my nephews vehicle from a storage facility and I needed to have good ETA's. Initially, I wasn't getting what I needed. But, after a few calls and text messages, I finally got the ETA I needed and the vehicle picked up.
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I worked directly with the shipper, didn't go through a broker or dispatcher. I liked this much better! He was very responsive and nice to work with. Thanks
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A driver was found for my vehicle in a decent amount of time. It took about a week to get a truck from the time I booked. Communication is decent, not great. Overall, I give them a good score, but they are average. I did inquire about booking a second vehicle and one of the reps tried to bend me over. I quickly pointed out that the rate was much cheaper on USHIP and he lowered the rate.
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National Transport is a very good brokerage company. The only small, minor disagreement I have is that the full payment is required before the shipper picks up the vehicle. In my shipping experience, I've always paid the driver COD. It takes about a week for them to find a driver, and they will call you right away and demand payment. Other than that, it was a decent amount of time for locating a truck and they found a very good driver for me.
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