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The service provider did not show up at agreed upon date and time Driver had truck issues and was not able to meet the delivery commitment. Communication was good.
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Great Service Provider
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The service provider did not show up at agreed upon date and time Driver Said in quote questions they would pick up Thursday with No Problem. The driver did not show up Thursday as committed. The driver also does not respond to email or phone number provided in uship.
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I am unable to reach this service provider after a reasonable time period I have tried calling from three different numbers, tried texting, and sent emails. No response to any of them.
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The service provider did not show up at agreed upon date and time The service Provider Committed to pickup Tuesday 11/21 but did not show up that day and said he would be there Wednesday. Wednesday 11/22, he did not show up and told me that day he was not coming until next week. I tried to call him multiple times to discuss but he will not return my call. I have asked him via text to call me every day for five days, and he always says he will call, but he never does. Does not meet commitments, cancels day off, will not return calls. I have lost 9 days so
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The service provider did not show up at agreed upon date and time The service Provider Committed to pickup Tuesday 11/21 but did not show up that day and said he would be there Wednesday. Wednesday 11/22, he did not show up and told me that day he was not coming until next week. I tried to call him multiple times to discuss but he will not return my call. I have asked him via text to call me every day for five days, and he always says he will call, but he never does. Does not meet commitments, cancels day off, will not return calls. I have lost 9 days so
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The service provider did not show up at agreed upon date and time The service Provider Committed to pickup Tuesday 11/21 but did not show up that day and said he would be there Wednesday. Wednesday 11/22, he did not show up and told me that day he was not coming until next week. I tried to call him multiple times to discuss but he will not return my call. I have asked him via text to call me every day for five days, and he always says he will call, but he never does. Does not meet commitments, cancels day off, will not return calls. I have lost 9 days so
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Delivered two days late. Yelled repeatedly at my customer while representing my company while I was on the phone pleading for him to stop.
Response from ExcelTransports:
How we two days late when we couldn't reach your customer? We're not going to drive over 2,000 miles away without any confirmation. We informed you that we haven't been able to reach your customer via text or calls and you reached out to them and had them contact us the next day. And your customer was being a Karen and rude to our driver as soon as he arrived. But thank your business. Have a nice day.
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Great Experience with this service provider
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The service provider did not show up at agreed upon date and time The service provider notified me on Monday 11/20/23 that he will not pick up the shipment on the agreed-upon date on 11/20/23. He also notified me that he knew a couple of days ago but he did not communicate that to me when he knew so that I could scramble and locate another driver. I will now miss my commitment to my customer due to no communication from the service provider.
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