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Esquire transport did an excellent job except: the contact on the seller's end was notified the transport was at his home ( he was at work) less than 45 minutes after I was notified they were assigned. Status was not updated on the U-Ship tool, but I knew it had been picked up; had photos. I initiated communication with the driver, who was professional and prompt in his responses. Delivered faster than expected. Also, Montway never sent the email with my cargo insurance info. Luckily not needed
Response from Montway:
Thank you for the feedback, Wayne. We're always working to improve services and your feedback makes that possible.
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Montway was very professional. The assigned transporter changed pickup and delivery dates a few times, adding to the challenge of coordinating esp when I had to leave on a trip right after the original planned delivery date, and the seller was also out of state on that end! Ultimately the car was delivered in the shape it left Texas, but within the original quote request window. BTW the car was an inop and was handled well.
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Car was picked up within a day and arrived a day earlier than the 'early' date given. Benjamin from AB Bird in AZ was the actual transporter through Liberty and was very professional. Highly recommend Liberty from this experience. Great service at a great price! This was as good as it gets!
Response from Jacob B.:
Thank you for the kind words, Tim! Great working with you!
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Chad picked up the quote fast and provided great communication when it counted. I got the BOL and delivered to a very competent terminal. Delivered in a reasonable time. Very competent and price competitive company I would use again. Thanks Chad.
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A few details needed to be sorted but overall this worked out great. Initial end of the shipment was rushed a bit, but then the shpment was not picked up by the main carrier at the terminal for several days. Once picked up, it took only a few days cross country and I picked up at the terminal locally.
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