Hetal
User Information
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Started on uShip:
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7/20/2009
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Total Matches:
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Shipments Posted:
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4
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Net Match Rate:
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75%
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Feedback Score:
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0
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Percent Positive:
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50%
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Total Positive:
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1
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Total Negative:
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1
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Excessive Cancellations:
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Customer History
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Positive:
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1
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0
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0
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0
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Neutral:
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0
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0
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0
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0
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Negative:
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1
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0
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0
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0
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Total Matches:
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3
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0
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0
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0
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Cancellations:
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0
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0
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0
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0
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Shipments Posted:
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4
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0
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0
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0
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Net Match Rate:
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75%
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n/a
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n/a
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n/a
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Customer canceled after communicating directly – did not feel comfortable moving forward
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Offered the customer a $25 discount due to reschedule and a check would be mailed to her - she agreed. Upon arrival at the drop-off, asked for the uship confirmation - the customer refused to give it to us until we paid him the $25 in cash. I also ask the customer to split the uship fee of $24 (this is something that I do with all my customers) later she told me that Uship said that was illegal - in the process of calling Uship to verify this. Overall, I felt distrust, hurt, and sadden by this.
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than you
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After communicating directly, I am not comfortable with this service provider The Service Provider completed a move earlier this morning for me, and the comments below pertain to this move. Based on the below, I am cancelling my second scheduled move with this Service Provider.
I would like to highlight the fact that Service Provider posted feedback immediately upon completion of the job - clearly a defensive move, indicating that Service Provider fully anticipated a negative review from us. We were willing to overlook this awful experience, but feel that Service Provi
Response from manhattanexpressdelivery:
Rescheduled move and offered to mail the customer a $25 discount of the total price of $175 (Morristown NJ to NYC). Customer agreed.
Once move was completed, customer did not want to provide the uship confirmation code until we paid her the $25 in cash. I paid the customer and suggested that we split the uship fee of $24. The customer was reluctant. Later contacted customer to cancel the 2nd move because I did not feel comfortable working with clients
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Rolando and team did a very good job with my move. They were very friendly and polite and took good care of my furniture. I would definitely recommend them to others and would use them again. My only comment was that they were a little late with the pickup and delivery (which was not a huge problem), but it would be great if they could keep the client updated on their timing.
Response from inxpensive:
thank you
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This user does not have any active shipments.
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Category |
Origin |
Destination |
Miles |
Date |
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Morristown, NJ
8/27 - 9/7
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New York, NY
8/27 - 9/8
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45 |
8/29 |
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Kendall Park, NJ
n/a - n/a
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Minneapolis, MN
n/a - n/a
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1201 |
6/7 |
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Philadelphia, PA
8/1 - 8/1
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Philadelphia, PA
8/1 - 8/1
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2 |
7/30 |
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Kendall Park, NJ
n/a - n/a
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Philadelphia, PA
7/25 - 7/25
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54 |
7/22 |
* Profile information provided by member. Please verify all credentials.