Hetal
User Information
Started on uShip:
|
7/20/2009
|
Total Matches:
|
|
Shipments Posted:
|
4
|
Net Match Rate:
|
75%
|
Feedback Score:
|
0
|
Percent Positive:
|
50%
|
Total Positive:
|
1
|
Total Negative:
|
1
|
Excessive Cancellations:
|
|
Customer History
|
Positive:
|
1
|
0
|
0
|
0
|
|
Neutral:
|
0
|
0
|
0
|
0
|
|
Negative:
|
1
|
0
|
0
|
0
|
|
Total Matches:
|
3
|
0
|
0
|
0
|
|
Cancellations:
|
0
|
0
|
0
|
0
|
|
Shipments Posted:
|
4
|
0
|
0
|
0
|
|
Net Match Rate:
|
75%
|
n/a
|
n/a
|
n/a
|
|
Customer canceled after communicating directly – did not feel comfortable moving forward
|
|
Offered the customer a $25 discount due to reschedule and a check would be mailed to her - she agreed. Upon arrival at the drop-off, asked for the uship confirmation - the customer refused to give it to us until we paid him the $25 in cash. I also ask the customer to split the uship fee of $24 (this is something that I do with all my customers) later she told me that Uship said that was illegal - in the process of calling Uship to verify this. Overall, I felt distrust, hurt, and sadden by this.
|
|
than you
|
|
After communicating directly, I am not comfortable with this service provider The Service Provider completed a move earlier this morning for me, and the comments below pertain to this move. Based on the below, I am cancelling my second scheduled move with this Service Provider.
I would like to highlight the fact that Service Provider posted feedback immediately upon completion of the job - clearly a defensive move, indicating that Service Provider fully anticipated a negative review from us. We were willing to overlook this awful experience, but feel that Service Provi Response from manhattanexpressdelivery: Rescheduled move and offered to mail the customer a $25 discount of the total price of $175 (Morristown NJ to NYC). Customer agreed.
Once move was completed, customer did not want to provide the uship confirmation code until we paid her the $25 in cash. I paid the customer and suggested that we split the uship fee of $24. The customer was reluctant. Later contacted customer to cancel the 2nd move because I did not feel comfortable working with clients
|
|
Rolando and team did a very good job with my move. They were very friendly and polite and took good care of my furniture. I would definitely recommend them to others and would use them again. My only comment was that they were a little late with the pickup and delivery (which was not a huge problem), but it would be great if they could keep the client updated on their timing. Response from inxpensive: thank you
|
This user does not have any active shipments.
Category |
Origin |
Destination |
Miles |
Date |
|
Morristown, NJ
8/27 - 9/7
|
New York, NY
8/27 - 9/8
|
45 |
8/29 |
|
Kendall Park, NJ
n/a - n/a
|
Minneapolis, MN
n/a - n/a
|
1201 |
6/7 |
|
Philadelphia, PA
8/1 - 8/1
|
Philadelphia, PA
8/1 - 8/1
|
2 |
7/30 |
|
Kendall Park, NJ
n/a - n/a
|
Philadelphia, PA
7/25 - 7/25
|
54 |
7/22 |
* Profile information provided by member. Please verify all credentials.