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Great experience. Items transported well and I was kept informed through the process.
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I had a lamp to be transported. The wire was broken by the transporters en route. I decided to ignore this since mistakes happen, but they then say that i never released payment- which is completely false. I released full payment immediately, even though I am going to have to pay $150 to get the lamp rewired now.
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I had an antique console table transported from an auction house, but the shipper brought it broken. He said that the auction house gave it to him broken, but did not say this prior to arriving at my house or have pictures of the broken item. I believed him initially and contacted the auction house (so did not contact UShip in time) but they had proof including pictures of the intact item in the shippers truck. So not only did the item break while in his possession, he also lied about it.
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Good to work with. Reliable and good communication.
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Really nice shipper.
Kept in constant touch, picked up items when he said he would, and delivered them as promised. Items in good condition, and very professional.
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The service provider misrepresented themselves, their business or their services The provider initially said that they were able to pick up my items earlier in the day, which I was very specific about needing since the auction house closes at 3pm. However after I accepted her quote, she emailed me and said that she could not do it till later in the day. And in the meantime I had told the other 3 shippers that I was in communication with that I was going with someone else.
It was a big problem, and led to me having to pay much more for the same service, since it was then la
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