Welcome to uShip’s Electronic Bill of Lading (eBOL)

uShip offers a feature that digitizes the traditional Bill of Lading process. It all happens on the uShip app and removes the hassle of paperwork.
 
As a carrier, you can create an Electronic Bill of Lading (eBOL) right from your mobile device. You can also give your drivers access to eBOL on a shipment-by-shipment basis, making e-documentation access available to drivers without them having to access your uShip account, having an account of their own, or downloading the uShip app. See more about adding your drivers here.

eBOL helps make your pickup and deliveries:
 
1) Faster and more efficient

2) Safer as a touchless experience

3) Better documented for future accountability

 
If you have any comments, concerns, or questions about eBOL, please contact us at: [email protected] or 1-800-698-7447.

Table of Contents

What is eBOL?

Within the uShip app, use eBOL (Electronic Bill of Lading) to easily document a shipment’s condition at both pickup and delivery through photos, notes, and customer sign-off. Plus, having everything documented in the app helps with possible insurance claims, dispute resolution, and building trust with high-volume shippers.
 
When you arrive at the pickup or delivery location, use the uShip app to:
 
• Photograph the shipment, noting any visible damage or issues
• Write down any notes or extra information about the shipment
• Sign off on the pickup or delivery details with the shipping contact
• Provide contactless support for pickup / delivery

For your safety, curbside deliveries, or when no one is available at the pickup location, use the Unable to Collect Signature feature to complete the eBOL process. You’ll do the same at the delivery location with the contact who receives your shipment.
 
After delivery, a digital PDF of the bill of lading will be generated, complete with captured photos, notes, and signatures. Once the delivery is complete, the uShip account holder will receive an email confirmation and the PDF can be downloaded from the shipment listing page in a desktop browser, or view it in the app.

How eBOL Works

Start in the uShip App

 
1. Launch the uShip app
2. If it’s your first time in the app you will shown the intro cards.
3. After reading the intro cards, tap Get Started.
4. The Pickup Details/Delivery Details view displays.
5. Start the pickup process by tapping Begin Pickup.

Sharing the eBOL Link with Drivers

 
After booking the shipment, you will see a message stating that eBOL is required and offer a link you can share with another driver. To give full access, copy the URL and text or email to your driver.
 
For more information, please see eBOL for Drivers.
 
NOTE: The shared link only applies to this one shipment and will expire after 90 days.

TAKING PHOTOS

1. Take at least one photo as required per shipment
2. Tap the blue add icon in the Pickup Photos/Delivery Photos section
3. Your phone’s camera view will display
4. Take a photo of the shipment
5. The photo will appear in the image grid
6. Repeat the process to take another photo up to a maximum of 10.

TAKING PHOTOS

1. Take at least one photo as required per shipment
2. Tap the blue add icon in the Pickup Photos/Delivery Photos section
3. Your phone’s camera view will display
4. Take a photo of the shipment
5. The photo will appear in the image grid
6. Repeat the process to take another photo up to a maximum of 10.

WRITING NOTES

1. In the Pickup Notes/Delivery Notes section, tap Notes
2. Notate any damage or issues with the pickup or delivery
3. Tap Done when finished
4. To edit notes, tap Notes to bring up the editing screen. See more about adding notes here.

WRITING NOTES

1. In the Pickup Notes/Delivery Notes section, tap Notes
2. Notate any damage or issues with the pickup or delivery
3. Tap Done when finished
4. To edit notes, tap Notes to bring up the editing screen. See more about adding notes here.

SIGNING OFF

1. At the bottom of the Pickup/Delivery Details view, tap Save Pickup Information/Save Delivery Information.
2. You’ll be prompted to allow the shipping contact to review the photos and notes you’ve added.
NOTE: this step requires the driver to hand the mobile device to the person at pickup/delivery. If no one is available or for safety reasons you do not wish to hand over your device, we recommend the contactless flow using the Unable to Collect Signature option and skip steps 3-6 below.
 
3. If you need to update any of the information, tap Cancel and edit.
4. When you are satisfied with the information entered, have the shipping contact tap Approve and Sign. The signature view appears.
5. Have the shipping contact sign on the screen. To clear the signature, tap Redo. Note: After signing off, the details will be locked and can’t be edited.
6. After obtaining the signature, tap Done Signing. The shipping contact will be prompted to return the device to you.
7. To finish, tap Done.

SIGNING OFF

1. At the bottom of the Pickup/Delivery Details view, tap Save Pickup Information/Save Delivery Information.
2. You’ll be prompted to allow the shipping contact to review the photos and notes you’ve added.
NOTE: this step requires the driver to hand the mobile device to the person at pickup/delivery. If no one is available or for safety reasons you do not wish to hand over your device, we recommend the contactless flow using the Unable to Collect Signature option and skip steps 3-6 below.
 
3. If you need to update any of the information, tap Cancel and edit.
4. When you are satisfied with the information entered, have the shipping contact tap Approve and Sign. The signature view appears.
5. Have the shipping contact sign on the screen. To clear the signature, tap Redo. Note: After signing off, the details will be locked and can’t be edited.
6. After obtaining the signature, tap Done Signing. The shipping contact will be prompted to return the device to you.
7. To finish, tap Done.

DOWNLOADING THE eBOL PDF

After delivery, you can download a PDF of all the captured photos, notes, and signatures. This PDF is the digital version of the Bill of Lading, including Proof of Delivery.
 
The eBOL PDF does not expire and is accessible in the account.

DOWNLOADING THE eBOL PDF

After delivery, you can download a PDF of all the captured photos, notes, and signatures. This PDF is the digital version of the Bill of Lading, including Proof of Delivery.
 
The eBOL PDF does not expire and is accessible in the account.

Frequently Asked Questions

How do I start using the Electronic Bill of Lading Feature?

Launch the uShip app and read the intro cards, tap Get Started.
 

Can I use eBOL without updating the uShip app?

No. You must update to the latest version of the uShip app to use eBOL.
 

How do I find the link to send to my drivers?

Once the shipment has been booked, you can use the Share eBOL with a Driver feature. After clicking the link, copy and share the URL with your driver to give them access from their mobile device.
 

How do I take photos to include in the eBOL?

You can take photos directly from your device while completing the eBOL. Note: photos taken for will not be stored on your device after they are uploaded to the eBOL.
 

How many photos should I take at pickup and delivery?

You’re required to take at least one photo, but we recommend taking several to best represent the condition of the shipment at each stage. You can take up to 10 photos.
 

What photos does the shipper want?

Photos should accurately represent the condition of the shipment item(s), including any damage or issues. Up to 10 photos can be uploaded.
 

Can I save the photos I take while on the app to my photo roll on my phone?

No. The photos will not be stored on your mobile device. They will be only available in the eBOL PDF
 

Sometimes I don’t have internet connectivity on the road. Can I just take photos and upload them later?

No. Photos cannot be uploaded, edited or changed once signatures have been added.
 

What can I do if I don’t want to hand my mobile device over for a customer to sign?

eBOL can be completed without direct contact by clicking the Contactless option. Select this option and we will note that no signatures could be obtained. You can then proceed with your eBOL.
 

What happens if no one is available at delivery?

Our eBOL provides a “Contactless” feature for this case. Select this option and we will note that no signatures could be obtained. You can then proceed with your eBOL.
 

I made a mistake, but the shipping contact and I have already signed off. Can I go back and change it?

Pickup and delivery details can’t be changed after both parties have signed off.
 

At what point can I access/download the eBOL? What is the cutoff?

As soon as both parties have signed off. You can access a PDF copy of the completed eBOL in your uShip account. This eBOL does not expire.
 

How do I download the eBOL?

You can access a PDF copy of the completed eBOL in your uShip account via the website or the app in the Shipping Listing View.
 

Can the eBOL be automatically sent to clients and end-customers?

The eBOL will be stored in the uShip account for both the carrier and shipper to access, but not automatically sent.
 

How do I file a claim?

If you need to file a claim after delivery is complete, download the eBOL from the booking confirmation page and submit it along with the other required claim documentation.
 

Is payment released when the eBOL is complete?

uShip payment procedures haven’t changed. The shipping customer must still release payment. A signed eBOL will not result in uShip automatically releasing payment on behalf of the shipper.
 

I have another question not listed here. Who can help me?

We are here to help! Contact [email protected] or 1-800-698-7447.