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Real stories by real people about their shipping experiences.

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"An ancient reed organ"

shipping from Skegness, United Kingdom Wisbech, Cambridgeshire, United Kingdom for $83.52

6/5/2013
$83.52
Skegness, United Kingdom
Wisbech, Cambridgeshire, United Kingdom
57 mi.

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After experiencing one of the worst experiences ever with another service provider who did not turn up and refused to communicate with any of us including UShip. I urgently had to find someone else to do the job as the seller of the item was moving house. At very short notice I had a new quote from one of the best and most helpful couriers in the country. From the outset of accepting his quote everything went well with the highest possible standards of customer service on everything. I have used Uship a few times before and found them to be excellent. In general the savings are very good often around as much as 50% below a specialist courier I used to use. My only criticism is in the rare event of things going badly wrong as they did with the first courier there is no telephone contact with Uship and in situations such as outlined here there system needs to be speeded up. I would like to name and shame the first courier but have been advised not to do so as legal action is being taken against him. I hope he will be removed from Uships lists. I regret that I was not the only customer who has suffered from him. However in spite of the problems I would still use Uship again as it was not there fault and I am still prepared to recommend UShip and especially the courier who stepped in to help to others.

- John B.
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