We shipped a water heater down to South Carolina from Pennsylvania and Wayne helped us by picking up when he said he would and delivered when he said he would. Very prompt, courteous, and extremely nice. Would definitely recommend and use Wayne in the future! It was a great help to us to have Wayne and his helper take the water heater down for us and deliver it to our family member. The water heater wasn't the one we had ordered, and because the original packaging was thrown away, we couldn't get reimbursement on it. So having a family member in South Carolina needing a water heater, we decided to ship it to at least put it to use. This was the most economical way to ship (quotes from other sites weren't even feasible). We were coming to the conclusion of just taking it down ourselves, although it's a long drive for a weekend. Wayne definitely relieved us of having to drive down there in a snowstorm, nonetheless, and was such a joy to work with. Hire him and you will not be sorry!