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"The Good, the Bad and the Ugly"

shipping from Casa Grande, Arizona Monroe, Michigan for $525.00

Casa Grande, Arizona
Monroe, Michigan
1993 mi.

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I collect old Garden Tractors. I bought one from a seller in Arizona and another in Kansas. I needed both shipped to Michigan. After listing both on U-ship, I accepted one bid for the Arizona job and was working with another company for the Kansas job. The latter company made a tiny error in his communications with me by mentioning some numbers. It was very innocent and he is brand new to U-ship but the computer red-flagged him. It happened on the weekend. I find it most unfortunate that U-ship has no one available to deal with such matters after hours and on weekends but we both figured that it would be taken care of first thing Monday AM. That did not happen. The deal was now dead in the water thanks to the lack of service U-ship's own staff exhibited. The transporter could not wait because he had other commitments to fulfill. I needed to get this tractor moved to Michigan so I just abandoned the U-ship listing and made arrangements elsewhere. The Arizona deal went fine and that's the GOOD in the phrase but U-ship played no real exceptional part in how that went down. The Kansas deal was a disaster that left me high and dry. That's the BAD. Do I fault the transporter? Not really. He was just answering my questions the best way he knew how and then ended up in hot water over it. OK...fair enough. Rules are rules but U-ship post NO contact info such as an e-mail address, telephone number nor does it have "Live Help" on the website to resolve such issues quickly. And therein lies the UGLY. U-ship is supposed to be a service provider. Other than taking my listings, there wasn't any service. So while I had one good experience I also had one bad experience and bad experiences always outweigh the good ones. If you want to be a broker, you have to do more than just take your slice of the pie. You have to EARN IT.

- Thomas A.
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