I booked with this shipper in order to complete a delivery that I had begun with someone else.
I had 10 household items, furniture and boxes, that gotten stuck in Milwaukee, WI. I needed about half of it to come to me in Central PA and the rest to go to my brother and cousin, both in the Boston in area.
Since the shipper lives in MA and has family in the Milwaukee area, it made for a perfect match. I booked with them to pick up in early to mid June, and then drop off my shipment on the way out east.
Unfortunately, they had an unexpected delay due to a sports tournament (if I remember correctly) that one of their children was competing in. They notified me as soon as they knew and asked if I'd prefer to cancel the shipment with them or reschedule. I opted to reschedule, which the earliest they could do was early August.
In the mean time while my items were stored in Milwaukee, I moved from Central PA to Washington, DC. Since they had had to delay the shipment, they agreed to complete the shipment to DC (which is not on the way to Boston) at no extra charge.
Once moving day arrived, they were on the ball. They called me a few days before the shipment to arrange the pick up details, they called at pick up to tell me how it was going, they called when they left WI and on the road. They called the day of delivery hours ahead to arrange a drop off time. The next day the delivered to Boston and were in contact with my brother and my cousin in advance to work out all the details.
Overall, I was very happy with their service with the exception of having a long delay of nearly 2 months between booking and execution. Once they were on the road though, they were VERY good.