I had a listing for large bookshelves and included the dimensions and weight in the listing. I had a few offers from couriers, but they claimed they saw the listing for 'large bookshelves' but were unable to see the dimensions. Therefore the first courier had to cancel, as when I confirmed the size to him, he said it would not fit in the van.
I listed the item again, including sizes and weight. This time a courier company went to the storage facility and claimed the could not see how the bookcase would come out of the storage unit - or fit in the van!?
Third time lucky! Jet Logistics managed to get the Bookcase out of the storage unit and onto the flatbed truck. Unfortunately they did not tell me which day they were collecting/delivering, but I happened to arrive home shortly after they did!