We shipped a 20 pound cat from St Pete, Fl to Northern Kentucky. Shipper called to arrange pickup and arrived on time as promised. We were updated on the cat's travel and the shipper coordinated delivery with the recipient effectively. Cat was relocated safely and comfortably for a good price on such a distance. Definitely amazed at this kind of ebay-like shipping, and we will use this service again, hopefully with a shipper as reliable as the one we used.