Steve and his wife were great. I had two chairs shipped across the country that I purchased used (very risky) and Steve was awesome enough to say he would check them out when he picked them up and if they looked damaged or bad, he would leave them. Luckily they were good and he delivered them sooner than he initially planned. He also did all the wrapping, which was a huge relieve. Shipping with Steve and his wife is like moving with a friend. I highly recommend them for any shipment needs.