Shipped drop leaf table and chairs from Phoenix to Pittsburgh. Pick up done on time on a Saturday morning. Did not know help would be needed, but all went well. Items arrived Monday evening. One chair scratched and one gouged. Santiago handled issue very professionally. Communicated consistently and followed through on what he said. He should have done a better job in wrapping the furniture, especailly with the way it was packed. I chose to go with a less expensive shipment, so all in all worth the money. He was over $200 cheaper than the next best bid. Damage can be repaired and I know it could have been much worse, even with a more expensive mover. I got everything in a very short time, with little issue and Santiago was a pleasure to work with. He is a nice and well mannered young man. I would use him again especially for items not as succeptible to damage.