You need to explain to new first timers
What is and is not allowed in the back and forth between shippers and transporters.
For example you got on to me for tell the man where the dog was (pick up address) and where the dog was going. I had no Idea there was a rule against this.
I do not like to be gotten onto for something I did wrong when I was not told in advance that was a no no.,
I still do not understand how some one can decide if they want to ship a dog if they do not know the adress from where to pick up and wherer it will be going.