I purchased a pontoon boat in Florida, flew down and inspected and paid for it and was having the documents priority posted to my home in Canada as soon as the bank cleared the funds. I had hired Ken to haul it to the border where I would meet him. 3 weeks later, the documents had still not shown up and I was worried! We had arranged for Ken to pick up the boat and he rearranged his schedule twice while waiting on the documents. I had some confidence (but less everyday) the doc's were actually going to show up and Ken picked up the boat and began to haul it North, still no documents in my hands. Ken offered to haul it instead to his house in Minnesota and hold it there until the doc's showed up and we could arrange to meet at Pembina. He even covered it to protect it in his yard. He also offered alternatives in case the documents were lost, and I can't remember how many times he said "Don't worry, I'll get your boat to you one way or another." He really tried to make the experience as stress free as possible and offered reassurance, options, and communcated at every turn. In the end, the doc's showed up, we met in Pembina after Ken held it at his house for a week, and there were no issues at the border.
Beyond great service at a great price, Ken is a great and honest guy and would recommend to anyone.