Michael was waiting at my office to pick up my church pew, when I arrived on our agreed time. He was delivering it to my cabin 300 miles away, and meeting my Rental Agent to let him in. The agent was having scheduling problems, and could not get to my property at the time Michael would be there. Michael called me several times on the way there, and kept me informed of everything that was going on. He was able to agree on a new time with the agent, and did the delivery without a hitch, and with a "no problem" smile. Thank you Michael, I will use you again. Regards, Bob.