Gene is awesome! Not only did he have my horse home to me the DAY after I asked for bids, but he kept in touch with me every step of the way. He took excellent care of Piper and she got off the trailer as fresh as a daisy! You would have never know that she was on a trailer for 7 hours. Gene is really concerned about making the trip as easy as he can for your horse. VERY nice man and I will use him again in a heart beat! AWESOME EASY EXPERIENCE!!!