It took a while to get in contact with the shipper but once communication was established, she kept me informed. Original drop off time was 2:00PM actual time was 5:30PM. It was only supposed to be a 6 hour drive. Shipper did not listen to my suggestions for turning around in my yard or unloading my horse until she realized her way wasn't working. All things considered, my horse arrived in one piece (although she seemed like she hadn't eaten the whole trip)and is doing just fine.