I was SOOO worried that my cats would cause problems and not be able to make the trip across country. Luanne and Tom were reassuring and, in fact, carried off the shipping of my cats without a hitch!! They brought their own carriers and flew the cats in the cabin with them. All arrived promptly and in good shape. I am so thankful for their efficient, kind and attentive service. I would not hesitate to recommend them to anyone looking to ship their kitties!!!