I live in MA and had to get 2 boys stuff to 2 different college apts. I had to ship a full size mattress and boxspring, a full size futon, and a twin bed and boxspring and Ikea boxes of 2 desks and wardrobes to 2 different apts in NYC. One apt was a 4th floor walk up! This was all handled very well. Art was very accommodating and graciously took everything we agreed to and then some.He helped me disassemble a large swivel desk chair so it would fit, and reassembled it for me. He was very nice to work with and I recommend him.