Everything about the service seemed too good to be true ...the friendly communication, the price, the additional items included at the original price, the prompt pickup, the scheduled delivery. Then the delivery crew complained they needed an extra man to carry the sofa up the flight of stairs, resulting in a return delivery a week later and an extra charge. My son had to again cut out of work to meet them. But guess what --only two guys show up and they waltz the sofa up the stairs in just a couple minutes. A call to the local delivery company gets sincere apologies for the first crew's laziness, and an email to my contact at TSI results in a prompt refund of the additional charges. Even with that little hiccup, it was a very positive experience at a great price.