We had an upright piano that I grew up with - problem was, we lived in VT & the piano was still back in Western NY where I grew up. It was at my mom's house, but my mom was closing on her house so needed to get it out! In VT, we were also moving from a condo to a house - as you can imagine everything was a moving target, dates weren't pinned down, etc. We just knew we needed the piano out of my moms house in NY before she closed & into our house in VT after we moved in. To make it all worse, all this needed to be done before a big medical proceedure I was having done. Long story short, Tim totally coordinated with us. He remained flexible in picking up the piano from my mom's and getting it to VT, and (ugh) MOVING the beast into our house. He did a great job, was super friendly and was just an all around good guy w/ good help, too. A great experience, and now we have the piano in our living room so my daughter can learn to play it the same way I did as a kid. Uship was a great hoock up. We would def. use it again!