I was getting couches from my in-laws and needed to move them from NH to MA. The shipper asked for assistance loading and unloading. I told him that we could help. But once he placed a bid, I found out that my in-laws were not going to be able to help load. So, I asked him if he could find someone to help load. He said yes and I arranged for a mutually convenient time for pickup and delivery. Once he came to pickup, not only did he and his wife load the items, they also helped my in-laws move a heavy chest from their house to their attick without taking any extra money!!! Delivery was right on-time and the furniture was in great condition. My husband was home to help unload and it was done in a snitch. Thank you so much. I'd use them again - no prob.