I'm an active duty member stationed at MacDill AFB, Tampa, FL with USSOCOM. Shipper was very polite and acknowledge my busy timetable for work, school, and family. Shipper stated that he would work around my timeline to deliver the bike. Shipper contacted me upon pick-up and stated timeline for delivery. Keep me in the loop of changes and delays on the road. Definitely a great shipper for future shipments and I highly recommend him to others to use him.