First off all of our items did not fit in the truck he brought. Then he loaded the truck and left our home @ 2pm on Saturday and told us our belongings would arrive by noonish Sunday at our new home. We called at noon on Sunday he stated he was running behind (and we were also so would work out great) and would arrive at our new house between 4-5pm Sunday. We had family waiting for him in case we were still on the road. We arrived at our new home at 8pm and he still had not arrived. We called and eventually he returned our call and arrived at our home at 10:20pm on Sunday night and proceeded to unload our items. He was not very timely and stated to us that he figured if people (customers) get upset that he is late oh well, come to find out he dropped our items off at his home (the items on the pull behind trailer) and took a load of other items for someone else then returned and got our items and that is why he was so late. He never apologized for making us wait and still expected full payment. Thank goodness our new neighboors were forgiving for him unloading our stuff so late, the noise law is in effect for us here from 10:30pm on and we did not get completely unloaded until 11:45pm!!!! We were very disappointed and upset, not only was our stuff late and we didn't even get all of our stuff here with him, but we had to pay to have the rest of our stuff shipped here!!! Will never use that carrier again BEWARE!!!