Thanks-a-million to Terry for providing specialized service to our 17+ hand horse that was in recovery-stage after foundering a few weeks prior.
Terry was attentive to "CasaNOVA's" special needs in his very first uShip response to me, and I could tell that my horse would be in good hands. He arrived early and had even done a drive-by of our property the night before pick-up to familiarize himself with access into our property from a relatively busy road. He was able to back his rig into our tricky drive-way with ease. I was very relieved and impressed.
His rig was spotless and he was very calm and patient with our horse who was quite reluctant to load. He provided extra bedding for our sore-footed guy, so that he'd be comfortable.
Terry was very personable, kind, polite, and as mentioned above, calm. This was important because I was nervous and I'm sure my horse could sense that. Terry really made things easy for me AND Nova.
During transport, he called me to "check-in" every few hours or so... to let me know how my horse was doing. This was very reassuring. As he got closer to Nova's final destiation, he contacted the recipient and made arrangements for drop-off. The entire shipment was orchestrated beautifully and professionally, thanks to Terry.
Unfortunately, I probably won't be using uShip for equine transport in the future because I'll just contact Terry directly. He was quick to respond to my uShip advertisement, had the lowest price - by far - (which was VERY important), and to boot... he is a heck of a nice guy with GREAT horse stories.
Thanks a Million, Terry! I really enjoyed doing business with you and recommend you highly to anyone!
- Suzi and Renee