I was very pleased with this provider. He responded with a bid when he was already on his way through my state. He was 85 miles away when I accepted the bid. He picked up my piano that same night and delivered it as promised 3 days later. Everything went well - no problems at all. The driver was very cordial and friendly. I had a very bad experience with a previous UShip provider and, by comparison, this guy seemed like he was sent from heaven to rescue me from my shipping dilemma! I am very relieved and satisfied with my shipping experience.