I'm sure this shipment started out like any other for both the shipper (Bill) and myself. I was shipping an automotive lift from Atlanta, Ga to Charlotte, NC. For those of you who don't know, this is a VERY heavy piece of equipment.
Right away, Bill was very communicative. Working with me on the details of the shipment and let me know his thoughts on timing and packaging of the lift for safe transport.
On the day Bill was to pick up the shipment, things were going smoothly. I had submitted the payment for the lift via Paypal a few days earlier and had anticipated that the payment would have cleared by the time Bill got to the seller. Well, as Murphy's Law goes, something went awry with Paypal. And when Bill got the seller, the lift hadn't yet been paid. At this point, I was in a panic. Working through several different scenarios trying to get the seller his money and not waste Bill's time.
All the while, Bill patiently waited at the pick-up area while I tried to work out payment. Communicating with me constantly and thinking of possible work-arounds to my dilemma. Finally, we came to a solution that was acceptable to the seller, myself, and Bill.
At this point, Bill was already a couple hours behind his intended schedule. Which, in turn, pushed back his other deliveries and pick-ups. To those who had to wait on Bill after me, I apologize. We were working as fast as we could.
Anyways, the solution we came up with involved Bill taking money out of his own pocket to cover the snafu with Paypal. Of which, I'm a extremely grateful that Bill was so accommodating.
Ultimately, he got the lift loaded started off for Charlotte. Working with me, and my schedule, the entire time to arrange the drop-off.
From my experience, I can honestly say Bill went well beyond the call-of-duty to make sure I got my shipment....and in a timely manner. If you get the opportunity to use him, I think you'll find his service to be the best there is.