My daughter is moving home after finishing school and her bed that she bought and made payments on would not fit in her vehicle, she has a 800 mile drive, I was very fortunate to have Tim bid and accept our bed, he not only communicated and picked up the bed with in 2 days of accepting the shipment, he delivered it the next morning, and I am 800 miles away and in another state. This is my second uship, the first I had my golden retriever brought to me also. This is a awesome program and the best people I have had the pleasure of meeting.