I had to move furniture, crystal and china from California to Nebraska. My biggest obstacle was that the place to pick up was a retirement home, and there was nobody on that end to prepare it, since my Great Aunt no longer lived there. Gus was great. He made arrangements with me to pick up the furniture. My mom then wanted to see if he could go in, wrap and box up the china and crystal. At one point, Gus was making arrangements with me, my Mom and my brother. He was so patient with us (which is hard to be sometimes with us!) He never got annoyed with our questions and made a frustrating situation a pleasant experience for us. His entire family is great to work with. Uship is lucky to have Stori Moving as one of their contracts. HIGHLY RECOMMENDED!