My service provider, Reddog, did a great job for me. I was concerned about having an old Pinball Machine shipped this way but they were very professional in every sense of the word. It was communicated to me when the pick-up occurred as well as the condition of the machine when it was picked up. I knew everything that was wrong with the unit so it was no suprise when I was told of the current condition. But still, they explained everything to me. Communication was ongoing right up to the hour prior to delivery. The person that delivered the machine to my house was very friendly and courteous. It was a very pleasent experience.