Had a small engine on a pallet shipped from Florida to Texas. They communicated with the business in Florida to arrange a pick up. Picked up as promised. We were tight to the weekend and promised delivery was Monday. Freight arrived, much to our delight, Friday afternoon. Driver unloaded onto his own pallet jack and brought it all the way into the shop. The whole process was smooth and without a hitch. Annnnnd, they were delightful and friendly to communicate with during the whole process. Very satisfied.